Legal

Privacy Policy

Last updated: January 1, 2025

Introduction

Atlan Walkers Tours ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our tour services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information You Provide

When you book a tour, make an inquiry, or contact us, we may collect:

  • Contact Information: Name, email address, phone number, and postal address
  • Travel Details: Passport information, travel dates, accommodation preferences, and dietary requirements
  • Payment Information: Credit card details and billing address (processed securely through third-party payment providers)
  • Communication Records: Emails, messages, and phone call records related to your bookings

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device Information: Browser type, operating system, and device identifiers
  • Usage Data: Pages visited, time spent on pages, and navigation patterns
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies

How We Use Your Information

We use the information we collect to:

  • Process Bookings: Confirm reservations, arrange accommodations, transportation, and activities
  • Communicate With You: Send booking confirmations, travel updates, and respond to inquiries
  • Improve Our Services: Analyze usage patterns to enhance our website and tour offerings
  • Marketing: Send promotional materials and newsletters (with your consent)
  • Legal Compliance: Comply with legal obligations and protect our rights
  • Safety: Ensure the safety and security of our travelers

Information Sharing

We may share your information with:

Service Providers

  • Hotels and accommodation providers
  • Transportation companies (drivers, airlines)
  • Local guides and activity operators
  • Payment processors
  • Email and communication platforms

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, privacy, safety, or property.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

International Data Transfers

As a Sri Lanka-based tour operator serving international travelers, your information may be transferred to and processed in countries outside your country of residence. We take appropriate measures to ensure your data is protected in accordance with this policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encrypted data transmission (SSL/TLS)
  • Secure storage systems
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Booking records are typically retained for 7 years for accounting and legal purposes.

Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information below.

Cookies

Our website uses cookies to enhance your browsing experience. Types of cookies we use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Used to deliver relevant advertisements (if applicable)

You can manage cookie preferences through your browser settings.

Our website may contain links to third-party websites (payment processors, social media, review sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Atlan Walkers Tours

We aim to respond to all inquiries within 30 days.

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